As an Auth0 Technical Account Manager, you guide customers to maximize value from the Auth0 platform. You build trusted relationships with developers, engineers and executives, translating business goals into identity solutions. You shape long-term identity roadmaps, address security posture, and help customers realize ongoing value and adoption. You work closely with cross-functional teams to ensure successful outcomes and retention. This is a mission-driven role at a company that puts identity at the heart of security and growth.
Pay / Benefits
equity where applicable
comprehensive healthcare
paid time off
parential leave
hybrid work options
Total Rewards program
Responsibilities
Serve as a trusted Identity Coach, offering timely technical guidance, enablement, and best practices
Learn customers' business deeply to align identity strategy with goals and challenges
Build and nurture relationships with stakeholders across roles, from developers to executives
Conduct regular executive and practitioner meetings to review value, progress, and roadmaps
Monitor customer health, satisfaction, and engagement, proactively addressing risks
Collaborate to increase adoption and identify growth opportunities across Auth0 offerings
Analyze trends to identify improvements and improve customer outcomes
Act as a product evangelist, educating customers on new features and roadmap alignment
Represent the voice of the customer to influence company approach
Key requirements
5+ years IT experience with at least 3 years as a Technical Account Manager or similar
Proficiency in OAuth, OpenID Connect, and SAML 2.0
APIs and HTTP requests, web/native apps, and integration patterns
Security monitoring, SIEM/WAF integrations, and cloud-based services adoption
Understanding of software development lifecycle and customer identity concepts
Customer-first mindset with strong problem-solving and business acumen
Excellent communication and presentation skills across technical and executive audiences
Ability to manage multiple initiatives and influence customer behavior
Willingness to travel up to 25% (Dublin location noted)
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