In this pivotal leadership role you will oversee core operational functions across delegated authority and MGA/MGU models, ensuring efficient, scalable processes. You will align underwriting, operations and finance to deliver reliable, data-driven performance improvements. You’ll shape onboarding, bordereaux operations and operational governance to support a growing UK insurance platform. This position offers a chance to drive automation, analytics and cross-functional collaboration in a fast-growing, tech-enabled insurer.
Responsibilities
Lead end-to-end bordereaux and delegated authority data operations
Drive onboarding and implementation of new insurance programmes
Manage hand-offs between Underwriting, Operations and Finance
Lead reconciliation, reporting and operational performance analysis
Develop operational frameworks, controls and best practices
Drive process improvement and automation initiatives
Manage and develop an operations team
Oversee premium collection and credit control activities
Collaborate with technology and vendor partners to enhance capability
Key requirements
Significant experience in commercial P&C insurance operations
Deep delegated authority, bordereaux and data expertise
Experience with MGAs, MGUs or carrier environments
Strong project and programme delivery capability
Excellent process improvement and operational optimisation skills
Data and MI experience with Power BI, SQL and advanced Excel
Strong leadership and stakeholder management abilities
10+ years’ experience in insurance operations and/or finance environments
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