EMEA Cash Agent Bank Network Manager

Overview

In this role you drive the management of Agent Bank relationships for designated markets and lead cross-functional programs within the Network Management team. You will translate business strategy into actionable outcomes for LOBs, monitor market and regulatory changes, and deliver complex initiatives across Agent Banks and FMIs. You’ll act as the program manager for enterprise initiatives, coordinating stakeholders and governance to ensure timely delivery. This role offers exposure to a global payments ecosystem and critical customer-facing programs within the Commercial Investment Bank.

Responsibilities

• Manage all aspects of Agent Bank relationships in selected markets
• Maintain strong relationships with lines of business and partners, articulating strategies and requirements
• Leverage deep market knowledge to support business and client needs and deliver outcomes
• Provide thought leadership on market and regulatory changes and their impact
• Deliver Agent Bank change in assigned markets following due diligence and client needs
• Expedite market information review requests to accelerate delivery
• Respond to market-specific inquiries and escalations from Businesses, clients, and colleagues
• Represent Network Management in NBIs to assess risks of new engagements, products, or businesses
• Contribute to special projects and potentially represent JP Morgan at industry level
• Act as main contact for crisis events, coordinating activities across stakeholders and partners
• Serve as Program Manager for Agent Bank cross-functional enterprise initiatives from concept to delivery

Key requirements

• Experience with cash products, liquidity management and payment processes
• Strong experience in TPO, risk, control, and regulatory management
• Strong relationship management, influencing, and negotiation skills
• Strong communication, interpersonal, and project management skills
• Ability to join the dots and exercise good judgment under pressure
• Ability to identify and negotiate innovative solutions to challenges
• Self-motivated with ability to collaborate across global teams and LOBs
• Attention to detail with strategic, commercialization mindset for initiatives
• Strong team player, able to multi-task and work under pressure
• Proven program management rigor with governance, RAID, dependencies, and milestones
• Executive-level communication, analytical and problem-solving ability, change management and delivery execution

• relationship management
• negotiation
• communication
• cash products
• liquidity management
• payment processes

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