In this role you will shape user-centered service experiences as part of Kainos’ Experience Design capability. You’ll lead and grow a small team, collaborating across the business to deliver impactful digital services. You will apply design thinking, user research, and accessibility standards to inform strategy and improve real-world experiences for millions. This is a chance to influence projects end-to-end in a collaborative, people-first culture.
Responsibilities
Define design strategy and communicate its benefits to senior stakeholders
Identify ideation methods appropriate to project needs
Use journey maps to inform business and customer recommendations
Coordinate prototype production to support user testing and development
Conduct usability testing and translate findings into design decisions
Collaborate to create new information architecture based on analysis and research
Advocate accessibility and AD standards across projects
Guide teams and stakeholders in user-centered design practices throughout project lifecycles
Mentor junior team members and represent UX design within Kainos
Key requirements
Ability to define design strategy and communicate with senior stakeholders
Experience with ideation methods suited to business context
Proficiency with journey mapping to inform recommendations
Experience coordinating prototypes for testing and development
Ability to conduct usability testing and apply research to design strategy
Collaboration on IA development based on research
Advocacy for accessibility and AD standards
Ability to guide and promote UCD across projects
Mentoring and coaching of junior team members and wider community of practice
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