As an Application Specialist for InterSystems, you will serve as the expert for the PAS module within TrakCare, guiding hospitals in the UK to implement standard solutions efficiently. You’ll assess customer processes, map them to standard components, and advise on maximizing benefits with minimal custom work. You’ll travel up to 5 days a week to client sites, stay current with product developments, and collaborate across InterSystems teams to ensure successful go-lives and ongoing support.
Responsibilities
Review proposals and tender docs to identify functional gaps
Analyze customer processes and map to standard ISC products
Lead solution presentations and indictions workshops
Advise customers on benefits of the InterSystems solution and minimize variations
Produce business requirements/maps, solution design, and validation scripts
Set up site configurations and create validation scripts
Validate configured system and migrated data against design
Log issues and coordinate fixes with Product/PM teams
Create handover docs for support and conduct training/workshops
Provide on-site go-live support and post-go-live follow-up
Maintain documentation and share knowledge with colleagues
Learn and adopt new TrakCare functionalities
Key requirements
3+ years in healthcare with strong PAS knowledge in UK hospitals (public and private)
Deep understanding of PAS rules, workflows and billing within UK hospitals
Excellent communication and training delivery skills
Experience interacting with clinicians and delivering clear messaging
Experience with writing functional documents and business process mapping
Experience in multi-disciplinary teams and stakeholder engagement
Knowledge of information systems and software testing
Experience with software solution implementation and change management (desirable)
Willingness to travel to customer sites and conduct training/workshops
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