Digital Commerce Delivery Lead

Overview

In this role, you will lead end-to-end digital commerce delivery programs for Accenture Song, driving transformation through modern, composable platforms and agentic AI capabilities. You’ll align multi-disciplinary teams, manage risk and stakeholder expectations, and ensure value realisation from platform implementations. You’ll shape delivery approaches for scalable commerce ecosystems and embed responsible AI governance. This is a chance to influence the next era of commerce at scale.

Pay / Benefits

• competitive salary
• annual performance bonus
• equity opportunities
• health and wellbeing benefits
• up to 30 days leave plus volunteering days
• flexible work policies and onsite/client flexibility

Responsibilities

• Own end-to-end delivery of commerce transformation programmes from discovery to go-live, ensuring on-time, on-budget outcomes
• Deliver technical and functional aspects of major commerce platform implementations (composable/headless on MACH stacks)
• Define executable delivery structures, governance, and resourcing across engineering, architecture, QA, and integration
• Lead multi-disciplinary delivery teams to foster high performance and accountability
• Manage senior client relationships, providing transparency on progress, risks, and decisions
• Oversee integration of commerce platforms with ERP/CRM/CDP/OMS/PIM/search and ensure scalable architecture
• Lead delivery of agentic commerce capabilities (AI-powered personalization, conversational commerce, intelligent search) using cloud AI or platform integrations
• Guide buy/build decisions across platforms, AI orchestration, and supporting infra with practical delivery perspective
• Embed responsible AI and governance into agentic delivery programmes (auditability, explainability, human-in-the-loop)
• Contribute to Accenture Song’s commerce delivery capabilities with accelerators and reusable assets
• Support growth and development of delivery talent through hands-on coaching and opportunities

Key requirements

• ~8 years of professional technology delivery experience with end-to-end programmes at pace and scale
• Hands-on delivery of at least one major enterprise commerce platform (e.g., Commercetools, Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce) or MACH-aligned architecture
• Strong understanding of API-led, microservices-based, headless/composable architectures and ERP/CRM/OMS/PIM integration
• Proven ability to lead multi-disciplinary delivery teams across complex programmes
• Experience managing senior client stakeholders and navigating competing priorities
• Working knowledge of cloud platforms (AWS, GCP, or Azure) for commerce and AI deployments
• Demonstrable interest in agentic commerce and AI through delivered AI features or concepts
• Strong communication and leadership skills suitable for C-suite interaction
• Preferred: hands-on experience with agentic AI on cloud platforms (Vertex AI, Bedrock, Azure OpenAI) and familiarity with RAG, LLM-powered apps, and related tooling

• strong communication
• leadership
• relationship management
• Commercetools
• Salesforce Commerce Cloud
• Adobe Commerce

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