Service Transition Project Manager

Overview

In this role you will lead end-to-end delivery of projects and transition initiatives, coordinating initiation, planning, governance, implementation, and handover to support. You’ll work with cross-functional teams to align delivery with objectives, manage risks and stakeholders, and drive service transitions and operational readiness. The role supports customers and internal teams from requirements to go-live, ensuring successful outcomes and maintainable services. This is an opportunity to shape complex deployments within a trusted technology partner and contribute to transformation programs.

Pay / Benefits

• Quarterly profit share
• Flexible/remote working
• Pension
• Private Healthcare
• Life Assurance
• Employee discounts

Responsibilities

• Lead end-to-end delivery of projects and transition initiatives, ensuring scope, schedule, budget and quality are met
• Define project scope, objectives, deliverables, schedules, budgets and success criteria with customers and stakeholders
• Develop and maintain project plans, RAID logs, governance docs, status reports, and stakeholder communications
• Manage risks, issues, actions, dependencies and decisions across the lifecycle
• Coordinate cross-functional teams, suppliers and stakeholders throughout delivery
• Drive governance and adherence to delivery methodologies and standards
• Develop and execute service transition and operational readiness strategies for onboarding changes
• Coordinate controlled service introductions aligned with standards and objectives
• Ensure delivery aligns with delivery models, contractual obligations and standards
• Manage AIS activities and Go-Live decisions with appropriate risk mitigation
• Engage third-party suppliers effectively to support delivery
• Proactively manage escalations to minimize impact
• Act as primary contact for customers, suppliers, and stakeholders during delivery and transition
• Coordinate knowledge transfer, documentation, training and support readiness
• Produce support cost estimates for new products or outcomes
• Ensure deliverables meet customer and stakeholder requirements
• Follow governance processes for status, risk, change, and planning
• Support pre-sales activities, solution development and business growth when required

Key requirements

• Proven experience in Project Management, Service Transition, Service Delivery or Operational Change in technology or managed services
• Minimum 5 years delivering IT services, managed services or transformation projects
• Strong planning, scheduling, budgeting, governance, risk and stakeholder engagement expertise
• Experience managing full project lifecycle from initiation to closure
• Solid understanding of service transition, operational readiness and service introduction
• Working knowledge of Agile, Waterfall and hybrid delivery
• Experience in fast-paced, complex delivery environments
• Excellent communication and stakeholder management across business, operational and technical audiences
• Experience managing third-party suppliers and external delivery partners
• Strong problem-solving skills and ability to handle changing priorities
• Self-starter, highly organized with ability to manage workload
• Willingness to commute and travel to client sites when needed

• Stakeholder management
• Communication
• Problem-solving
• Agile, Waterfall and hybrid delivery methodologies
• Risk and issue management
• Governance and change control

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