Senior Product Manager, Italy Market Expansion

Overview

As Senior Product Manager for Italy Market Expansion, you own Clio's end-to-end product and customer experience in Italy, from onboarding to daily practice management and billing. You will balance global scale with local nuances, driving a roadmap that delivers measurable outcomes and market readiness. You collaborate with engineering and design to ship iteratively, leveraging AI-native approaches to research, requirements, and prototyping. Your work will unlock Italy-specific opportunities, regulatory compliance, and partnerships, shaping Clio’s growth in a new market.

Pay / Benefits

• Competitive salary
• Excellent health benefits and dental coverage
• Hybrid work environment with in-office requirements in select locations
• Flexible time off policy
• Pension contribution
• Clioversary recognition program

Responsibilities

• Own Italy portfolio and customer experience end-to-end, closing gaps where other teams own them
• Ensure broader customer experience quality in Italy, measuring success against local practitioner needs
• Maintain a current view of issues and commitments for Italy and communicate to leadership
• Develop and evangelize the roadmap in line with the strategy set by the Senior Director, Product Management
• Deliver features on the roadmap while achieving desired business outcomes
• Lead market readiness tasks including localization, multilingual support, regulatory compliance, and market-specific workflows
• Set a clear Italy vision and ship iteratively, with initial customer-visible changes within 90 days
• Parallelize workstreams when possible and manage scope when regulatory deadlines constrain timelines
• Understand Italy’s legal market, including civil law influences, regulatory bodies, and local practice nuances
• Track regulatory surface and translate into actionable requirements for central teams
• Read and debate platform design with engineering, focusing on architecture, data models, and tradeoffs
• Apply AI-native methods for research, analysis, and prototyping while verifying outputs against primary sources
• Build strong relationships with practitioners, bar associations, and local partners
• Influence central teams by building a compelling business case for Italy and negotiating tradeoffs
• Collaborate cross-functionally with Product, Engineering, Design, Marketing, Sales, Customer Success, Legal, and Operations to launch and grow in Italy

Key requirements

• 4-5 years of product management experience
• Fluency in Italian and English
• Working knowledge of the Italian legal market and regulatory requirements
• Proven track record delivering multiple products or features from ideation to launch in a SaaS environment
• End-to-end product ownership including outcomes dependent on external teams
• Expertise in localization and multilingual product development
• Experience building or managing multilingual applications and expanding to other countries/languages
• Technical fluency to reason about system design, data models, and platform tradeoffs
• Demonstrated AI-native working style with examples of AI use in product practice
• Experience securing roadmap commitments from non-reporting teams and delivering outcomes
• Attention to detail and strong organizational skills
• Ability to use data to guide decisions without paralysis
• Empathy for customers and ability to operate across time zones and cultures
• Entrepreneurial mindset, comfort with ambiguity, and collaboration over ego
• 2-3 notable failures and learnings to bring to Clio
• Excellent communication and interpersonal skills

• collaboration across cross-functional teams
• customer empathy
• clear communication
• localization and multilingual product development
• multilingual application management
• AI-native product practices (research synthesis, analysis, prototyping)

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