In this Head of Payments role, you stabilise a mission-critical, high-volume function and lead the transformation to a scalable, automated operation. You will own end-to-end payments execution and build a high-performing team, partnering with Product, Tech, Finance, Risk and Compliance. You’ll shift processing from manual to API-driven workflows and shape the future operating model for growth. This is a high-impact leadership opportunity with executive backing to drive sustainable improvements.
Pay / Benefits
Benefits package
Hybrid working
Executive backing for transformation
autonomy to design operating model
Responsibilities
Take end-to-end ownership of payments function across Faster Payments, SEPA, ACH, Fedwire and international schemes
Transition from manual processing to automated, API-driven workflows scalable for increasing volumes
Build and coach a settled, high-performing team, developing managers and analysts
Balance hands-on leadership with strategic transformation while maintaining service levels and controls
Partner with Product, Technology, Finance, Risk and Compliance to define future payment capabilities
Act as senior escalation point for complex, high-value or time-critical transactions
Shape the future operating model, performance metrics, and payments culture with senior leadership visibility
Key requirements
Experience as Head of Payments or Senior Payments Manager in an EMI, bank or payment institution
Deep operational knowledge of multiple payment rails including Faster Payments and SEPA
Strong technical mindset with track record of driving automation and API-driven improvements
Proven ability to lead and nurture operational teams through change
Comfort with both strategic and hands-on work in evolving environments
Calm, relationship-focused leadership style focused on sustainable improvement
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