In this role you own the quality and reliability of Arm’s services, applying SRE principles to production and risk-aware design. You’ll champion observable, automated services with strong readiness and reliability standards, building trust across the ecosystem. You will collaborate with engineering and operations to embed SRE practices early, defining meaningful performance targets and ensuring launch-ready services. This is a hands-on, impact-driven opportunity to shape resilient, AI-ready service architectures.
Pay / Benefits
accommodations during recruitment
hybrid working
equal opportunities employer
Responsibilities
Define and govern Service Acceptance Criteria aligned to ITIL v4 and SRE
Lead risk-based readiness reviews for new services, features, and major releases
Govern service transition into production including rollout integrity and rollback capability
Embed SLOs, SLIs, SLAs, and XLAs into service design
Ensure measurable reliability targets and automation standards aligned with IT operating model
Partner with engineering/operations to embed SRE practices early in the lifecycle
Validate resilience patterns and address reliability gaps pre-release
Embed observability, monitoring, alerting, and health models into service architecture
Ensure performance, resilience, automation, and AI-readiness are built into services
Maintain service health dashboards and reliability reporting
Validate operational docs, runbooks, and support models
Proactively identify systemic, architectural, and design risks before incidents
Key requirements
ITIL v4 certified with foundation as a minimum
5+ years in IT service design, service transition, or reliability engineering in fast-paced environments
Experience embedding SRE principles across end-to-end service lifecycle
Experience defining/measuring SLIs/SLOs/SLAs and integrating observability into build
Experience in DevOps and CI/CD environments with release/deployment governance
Data-driven mindset for using metrics to guide quality decisions
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