In this role you will lead complex OneTrust implementations as a trusted advisor, shaping solution design and delivery to maximize customer value. You’ll work across Delivery Managers, CX teams, and Product to align outcomes with platform capabilities and best practices. You’ll stay current with industry trends to influence delivery strategies and platform direction. This is a hands-on, strategic position focused on driving adoption, value realization, and scalable success for enterprise customers.
Pay / Benefits
comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
Responsibilities
Lead solution design and architecture for complex OneTrust implementations aligned to customer outcomes and best practices
Act as the solution authority across engagements to ensure high-quality delivery
Build and maintain trusted relationships with strategic customers as a senior advisor
Analyze customer processes and provide strategic recommendations to optimize platform use
Monitor adoption and usage to ensure long-term value and alignment with goals
Partner with Delivery and Project Managers to manage risks, dependencies, and escalations
Serve as the primary escalation point for complex implementation challenges
Collaborate with CX Sales, Professional Services, and Customer Success on scoping and transitions
Represent the voice of the customer with Product Management and Engineering to influence platform direction
Mentor and contribute to delivery methodologies and the development of others
Key requirements
8+ years in a client-facing Professional Services role in a SaaS environment
Proven track record delivering enterprise IT projects as an individual contributor or team lead
Experience engaging across Professional Services and Product Management
Experience planning, organizing, directing, and evaluating SaaS implementation projects; preferably in Data Privacy or enterprise software
Excellent verbal and written communication, including chairing meetings or hosting webinars
Direct experience implementing and supporting large enterprise solutions
Relationship and customer management expertise
Willingness to travel (10–20%)
Strategic thinking, problem-solving, and decision-making capabilities
Experience contributing to methodology development, enablement programs, or thought leadership
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