As Asset Intelligence Technical Team Leader, you guide a high-performing ITAM-focused team, handling escalations and delivering technical consultancy for asset management tooling. You collaborate with vendors and stakeholders to keep clients up to date within SLAs, while driving service improvements and exploring new technology offerings. This role sits at the heart of Softcat’s Asset Intelligence Services, enabling scalable, customer-centric asset management solutions. You will shape how the team delivers value and partners with vendors to drive outcomes.
Pay / Benefits
Hybrid working
Flexible hours
Flexibility around school pick up/drop offs
Autonomy to realise potential
Supportive, diverse team culture
Responsibilities
Own and manage all technical/support escalations within the team
Collaborate with senior vendor stakeholders to triage, escalate, and resolve client queries within SLAs
Lead quarterly business reviews with strategic ITAM vendors and provide constructive feedback
Stay at the forefront of new product technology and service offerings through vendor training and market research
Drive process improvements and explore innovative ways of working
Key requirements
Experience leading an IT services team, preferably in asset management
Strong understanding of IT Asset Management technology and tooling
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