Senior Performance & Optimisation Consultant

Overview

In this role you help customers optimise performance, adoption and value realisation for Unit4 across the full journey. You work across pre- and post-go-live stages with cross-functional teams to identify risks and opportunities, leveraging SaaS know-how, data insight and AI capabilities. You will shape proactive performance and optimisation support, driving measurable outcomes for customers. This is a hands-on advisory role with impact on adoption, processes and productivity, at a fast-growing cloud ERP company.

Pay / Benefits

• remote working opportunities
• Flexible Leave Paid Time Off policy
• Global Wellbeing Days
• other great benefits
• autonomy to make an impact
• growth opportunities

Responsibilities

• Run proactive performance reviews and customer health checks across implementation, transition and live service
• Assess pre go live readiness across business process, adoption, data and productivity
• Spot performance risks and improvement opportunities before they become escalations
• Set baselines and success criteria tied to adoption and value realisation goals
• Analyse post go live adoption and process data to recommend clear, actionable improvements
• Advise customers on practical ways to use AI to automate work and boost productivity
• Partner with Customer Success, Consulting, Support, Managed Services and Product to drive measurable outcomes
• Build repeatable playbooks and templates, and track the impact of your work

Key requirements

• 8+ years in business consulting, operational excellence, customer success, performance optimisation, or SaaS/ERP consulting
• Strong SaaS expertise: adoption, value realisation, retention and customer health
• Proven track record of improving customer business processes and outcomes
• Practical experience using AI to automate work and drive measurable results
• Strong stakeholder management, including influencing senior leaders and customer executives

• stakeholder management
• change management
• data storytelling
• Microsoft 365 (Teams, Excel, PowerPoint, Word)
• Power BI or equivalent for reporting and data visualisation
• AI productivity tools such as Microsoft Copilot

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