In this role, you will lead the onboarding of customers into Version 1's ASPIRE Managed Services Oracle portfolio, shaping the transition function and ensuring smooth move to Business-as-Usual. You will work with Sales, Portfolio Directors, and Delivery teams to drive governance, risk management, and customer satisfaction. The role blends customer engagement, service delivery excellence, and commercial input to deliver low-risk, high-confidence transitions. You will influence bids and mobilisation strategies while growing the ASPIRE practice. This is a high-visibility leadership position with a focus on impact and scale.
Pay / Benefits
Quarterly performance-related profit share
Hybrid / Remote working
Pension
Private healthcare
Life assurance
Certified Great Place to Work
Responsibilities
Lead and evolve the Enterprise Applications Transition function within ASPIRE Managed Services.
Manage and develop a team of Transition Managers and associated resources.
Foster a high-performing, collaborative, customer-focused culture.
Define and continually enhance transition methodologies, governance frameworks and best practices.
Contribute to strategic growth and maturity of ASPIRE Managed Services.
Own end-to-end transition lifecycle from contract award to BAU service operation.
Provide executive oversight across onboarding and service expansion programmes.
Ensure robust transition plans, RAID management and communication plans.
Lead Service Acceptance Criteria reviews and Go/No-Go decisions.
Oversee knowledge transfer, service readiness, shadowing and handover activities.
Manage risks, issues and dependencies to ensure successful mobilisation.
Drive consistent delivery standards across transition programmes.
Act as senior transition lead for strategic customer engagements.
Build trusted relationships with customer stakeholders and incumbent suppliers.
Lead transition governance meetings, steering committees and status reporting.
Manage escalations and ensure positive customer experience during transition.
Partner with Service Delivery, Technical, Portfolio and Commercial teams.
Support strategic bids, proposals and customer presentations.
Provide transition estimates, mobilisation plans, resource forecasts and risk assessments.
Contribute to transition pricing and commercial discussions.
Help secure new business opportunities through transition leadership and customer confidence.
Maintain and enhance the ASPIRE Transition Framework.
Capture lessons learned and embed best practice across programmes.
Drive standardisation, automation and AI-enabled efficiencies within the transition process.
Identify opportunities to reduce risk, improve scalability and enhance outcomes.
Key requirements
Proven experience leading customer transitions, mobilisation programmes or service onboarding in a Managed Services environment.
Strong leadership including managing and developing high-performing teams.
Expertise in transition governance, planning, risk management, service readiness and handover.
Experience leading steering committees and executive stakeholder engagement.
Strong customer-facing skills with ability to build trusted relationships with senior stakeholders.
Commercial awareness with bids, mobilisation planning and transition costing.
Excellent organisational skills with multiple concurrent programmes.
Knowledge of ITIL and service management best practices.
Understanding of ISO20000, ISO27001 and governance-led service delivery.
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