As Senior Portfolio Manager SME, you will oversee administration of insurance accounts and contracts, ensuring accurate data, bookings, claims handling, and cash flow management. You will support underwriters with administrative aspects of underwriting and technical accounting and manage the outsourced underwriting/operations partner. You’ll drive service quality, compliance, and continuous improvement across core processes, acting as a liaison between internal teams, providers, and leadership. This is a strategic, data-driven role at a leading global reinsurer with a focus on efficiency and collaboration.
Responsibilities
Manage outsourced portfolio performance and strategic relationships with the provider
Oversee data integrity across assigned LOBs and validate facultative entries
Input and audit Terms & Conditions in the accounting system with QA protocols
Ensure complete and accurate recording of accounts and claims advices
Act as senior liaison among Underwriting, Claims, brokers, cedents, and outsourced teams
Identify, escalate, and drive resolution of issues with outsourced deliverables
Govern outsourced initiatives to meet contractual, quality, and delivery timelines
Analyze internal reports to provide actionable insights and recommendations
Champion knowledge sharing and cross-team collaboration
Lead workload prioritization within the outsourced team ensuring SLA compliance
Support ICS checks and assist Underwriters with control requirements
Supervise DMS documentation for underwriting, accounting, and claims
Conduct payment sanction checks and manage cashflow and payments
Track outstanding payments and unresolved balances for outsourced portfolios
Coordinate with Head of Technical Accounting & Administration to align operations with strategy
Communicate effectively with staff and leadership to influence outcomes
Key requirements
Several years of experience in re-/insurance accounting and underwriting support or controlling
Advanced MS Office, especially Excel and Power Query; Power BI, Foundry, Business Objects are beneficial
Extensive knowledge of technical accounting, settlement processes, and business reporting
Subject matter expert in an active Line of Business with strong insurance and reinsurance expertise
Strong analytical skills with high accuracy and attention to detail
Excellent interpersonal skills and ability to collaborate with internal and external stakeholders
Self-motivated, adaptable to change, highly organized, and capable of delivering high-quality outcomes
Proven track record of managing outsourced partnerships and driving continuous improvement
Ability to lead complex workload and maintain SLA compliance
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