Sr Account Manager, Large Enterprise Commercial

Overview

In this role you drive merchant success by managing relationships, shaping account strategy, and identifying growth opportunities for a portfolio of PayPal merchants. You will lead onboarding, product adoption, and ongoing support while aligning merchant needs with PayPal’s strategic goals. You’ll manage a team of Account Managers to achieve revenue and margin targets, influencing cross-functional teams and ensuring a seamless merchant experience. This position offers impact at scale within PayPal’s mission to enable a global, inclusive economy.

Pay / Benefits

• comprehensive benefits
• paid time off
• healthcare coverage for you and family
• flexible, balanced work culture
• mental health resources
• financial security support

Responsibilities

• Lead complex projects with diverse scope and resolve issues leveraging deep expertise
• Drive global process improvements and efficiencies across the organization
• Monitor and improve business performance metrics and collaborate to implement best practices
• Oversee onboarding, integration, and ongoing merchant operations to ensure positive experiences
• Build and execute account strategies aligned with PayPal’s vision to deliver long-term merchant value
• Manage and mentor a high-performing team to meet quarterly revenue and margin goals
• Coordinate cross-functional teams (product, engineering, operations) to deliver results
• Forecast revenue, manage pipelines in CRM, and report on sales activities and outcomes
• Negotiate complex commercial terms to achieve mutually beneficial outcomes
• Identify and mitigate risks to merchant satisfaction and success
• Advocate for merchant needs to drive innovation and align solutions with market demands
• Develop executive-level relationships with merchants to align goals with PayPal’s solutions

Key requirements

• 8+ years of relevant experience with a Bachelor’s degree or equivalent
• Proven people management experience leading a team and delivering results
• Strong knowledge of the payments industry, merchant needs, and trends
• Experience in driving merchant growth, retention, and sales quotas through upsell and cross-sell
• Proven ability to build strategic relationships including with senior executives
• Ability to collaborate across product, engineering, and operations for seamless customer experiences
• Excellent communication and negotiation skills with stakeholder influence in complex deals
• Analytical and strategic thinker with track record of delivering measurable business results
• Proficiency with CRM tools (e.g., Salesforce) for pipeline management and forecasting
• Collaborative and adaptable in a fast-paced environment

• leadership
• collaboration
• customer-centricity
• adaptability
• strong communication
• Salesforce

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