Team Leader - Subsidence Claims

Overview

As Team Leader for Subsidence, you will guide and develop a high-performing team while handling a portfolio of complex subsidence claims. You’ll blend people leadership with technical claims expertise to deliver outstanding customer outcomes and maintain a positive, results-driven culture. You’ll work closely with leadership to mentor colleagues, drive performance, and embrace innovative ways of working in a fast-paced environment. This role offers growth, mentorship, and a chance to shape subsidence leadership within a purpose-driven, globally recognized insurer.

Pay / Benefits

• Self Invested Personal Pension Scheme (SIPP)
• Holiday 25 days + bank holidays
• Flexible working from office or home
• Private healthcare plan
• Life assurance
• Group Income Protection

Responsibilities

• Lead and coach the team to achieve potential and high service standards
• Manage a portfolio of subsidence claims while supporting wider team performance
• Identify development opportunities and foster a positive, engaged culture
• Provide day-to-day guidance and deputise for leadership as required
• Collaborate with leadership to drive process improvements and adapt to changing demands
• Deliver excellent customer outcomes through strong communication and claims management

Key requirements

• Experience as a team leader in a claims environment
• Strong subsidence claims knowledge or portfolio management experience
• Excellent customer service focus and outcomes-driven mindset
• Ability to communicate effectively, negotiate, and influence stakeholders
• Experience with performance management and driving team engagement
• Organisational and prioritisation skills in a fast-paced setting
• Adaptability and commitment to continuous professional development

• leadership and coaching
• customer-focused mindset
• clear communication
• subsidence expertise
• claims portfolio management
• performance management

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