Account Director

London Source: WhatJobs

See advert for pay

Overview

In this Account Director role you will steward a portfolio of blue‑chip clients, guiding retention, profitability and strategic growth. You will collaborate with cross‑functional teams to align service delivery with client expectations and expand opportunities across service lines. You’ll build trusted relationships, lead negotiations and shape future offerings in a dynamic events environment. This hybrid London position puts you at the heart of a global, purpose‑driven organization that values empathy, growth, and performance.

Pay / Benefits

flexible working
growth and development opportunities
comprehensive healthcare
retirement plans
travel and hotel discounts
employee recognition program

Responsibilities

Create an account strategy to drive sales across owned accounts and communicate activity to service delivery teams
Plan and conduct regular review meetings with key accounts to identify continuous improvement and ensure high client satisfaction
Build and maintain internal team relationships through mentoring and supporting operational teams
Develop venues/destinations knowledge and track industry trends; participate in trainings, site visits, and events
Maintain and grow customer base through relevant propositions, roadshows, events, and supplier showcases
Identify growth opportunities within accounts and recommend strategic next steps for long‑term profitability across service lines

Key requirements

Strong proven experience in client/account management within the meetings and events industry
Proven track record in client negotiation
Experience in managing suppliers, sourcing, and negotiating contract services
Highly effective oral and written communication skills including public speaking, client pitches/presentations and RFP leadership
Ability to lead and develop teamwork, collaboration, and drive results through others
Ability to identify customer needs, listen actively, ask probing questions, and craft solutions
Capability to manage client relationships and maintain trust over time