In this role you implement LexisNexis Risk Solutions’ identity products across multiple delivery channels and provide third-level escalation support to sustain client revenue. You will consult with clients and internal teams, share product knowledge, and analyze data quality to diagnose root causes. You’ll install, configure, and keep project plans current, translating technical concepts for varied audiences. This position offers meaningful impact in enabling successful deployments and client outcomes.
Pay / Benefits
country-specific benefits
Responsibilities
Provide technical integration and consulting services to clients, sales, and support teams
Share product knowledge and best practices to advance implementation
Analyze customer pain points using data quality concepts and identify root causes
Collaborate with and escalate to appropriate resources; own customer correspondence until resolution
Provide installation, implementation, and configuration support, maintaining project plans
Deliver technical presentations and demonstrations to audiences with varying technical backgrounds
Offer 3rd level support using technical expertise
Perform duties as reasonably assigned
Key requirements
BA/BS degree or equivalent experience in a related field
Advanced oral and written communication; ability to present to technical and non-technical audiences
Self-motivated with strong time management
Advanced consultative skills with active listening and option exploration
Working knowledge of C#, Windows Server, SQL Server, HTML, XML, Web Services
Experience with Web Service toolkits (e.g., SoapUI, Microsoft .NET, JavaBeans)
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