As a Senior Consultant at Hippo, you will lead user-centred design initiatives and shape digital services for clients. You’ll guide cross-functional teams, advocate for UX and service design thinking, and help translate insights into end-to-end journeys and propositions. You’ll run collaborative workshops, share best practices, and drive a tangible, user-focused transformation across organisations. This role offers impact at scale within a collaborative, design-led consultancy with a strong emphasis on people-first digital services.
Pay / Benefits
Contributory pension scheme
25 days holiday plus UK public holidays
Perkbox discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Responsibilities
Propose creative solutions centered on user needs and shape them into coherent designs
Design end-to-end user journeys that optimize the user experience
Leverage user research insights and metrics to identify pain points and improve design
Explore multiple approaches to solve user problems and ensure logical flow of product
Produce user journeys, sitemaps, navigation schemas, and annotated wireframes
Conduct usability testing and gather feedback
Engage with agile, multidisciplinary teams using a user-centred process
Learn from insights to define and improve the service and explain decisions
Run workshops with team and stakeholders
Collaborate with the Hippo design community to share best practices and maintain high standards
Advocate for design and drive creative culture both internally and externally
Map service ecosystems and define clear service propositions
Tackle systemic, institutional problems beyond the digital interface
Facilitate collaborative workshops to align diverse stakeholders on service visions
Key requirements
Strong depth in UX or Service Design with working knowledge of the other
Deep understanding of user-experience design for mobile and the web
Knowledge of emerging design, UX, service design and technology trends
Ability to investigate, innovate and develop new design approaches
Experience recognizing and predicting use-cases including happy path and edge cases
Experience in rapid prototyping tools, e.g., Sketch and Invision
Excellent consultancy skills and client-centric mindset
Ability to enable clients to iterate content after you depart
Ability to design end-to-end service journeys across touchpoints, channels, and offline interactions
Experience translating complex policy, legal, or organizational requirements into coherent service propositions
Deep understanding of influencing organizational change and advocating for UCD across client organizations
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