Director of Technical Implementation, EMEA

Overview

As Director of Technical Implementation, EMEA, you will unify regional delivery into a scalable, high-performing function across multiple countries. You’ll lead a standardized operating model with strong governance to improve delivery outcomes for InterSystems EHR and HealthShare solutions. The role emphasizes cross-regional collaboration, data- and AI-driven insights, and a shift from country-based to region-wide execution. You’ll embed ARIES-powered methodologies to boost predictability and quality, strengthening customer outcomes and partner ecosystems.

Responsibilities

• Unify all Technical Implementation teams in a single regional structure with consistent standards
• Define and enforce best practices, governance, and quality frameworks across projects
• Ensure alignment with country leadership to meet annual targets while leveraging regional synergies
• Drive cross-country collaboration and optimize resource deployment across the region
• Own capacity planning, forecasting, and utilization using data and AI insights
• Oversee partner strategy, onboarding, performance management, and alignment
• Embed and scale the AI-powered ARIES methodology across delivery activities
• Establish and monitor KPIs for delivery quality, efficiency, resource use, and partner performance
• Support country Professional Services Directors with technical oversight and project success
• Lead continuous improvement through reusable assets, automation, and standardization
• Engage as a senior stakeholder in critical customer engagements to ensure delivery excellence

Key requirements

• 10+ years in technical delivery, implementation, or professional services leadership
• Proven track record in large-scale, multi-country implementation programs
• Background in healthcare IT or enterprise software implementation environments
• Strong understanding of technical architectures, integration, and data platforms
• Experience with resource management, forecasting, and large-scale optimization
• Demonstrated ability to lead organizational transformation and standardization
• Strong leadership and stakeholder management in a matrix environment
• Experience working with partners and external delivery ecosystems
• Strategic mindset with ability to translate vision into execution
• Ability to travel internationally 60% of the time

• leadership
• stakeholder management
• cross-cultural collaboration
• healthcare IT
• enterprise software implementation
• technical architectures

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