Export Sales Admin

West Bromwich Source: WhatJobs

See advert for pay

Overview

As Export Sales Administrator, you will manage export orders and documentation to support Atkore’s international sales. You’ll coordinate with external International Sales Managers, transport companies, and customers to ensure timely, compliant order fulfilment. You’ll handle exports from receipt to dispatch, maintain shipment records, and communicate changes in despatch dates. This role sits at the crossroads of sales, logistics, and compliance, enabling high-quality service to global customers.

Pay / Benefits

25 days annual leave
Festive shutdown at Christmas
Companywide bonus scheme
Training and development opportunities
Company Pension
Life Assurance 4x salary

Responsibilities

Process orders in Syspro, check inventory, and resolve customer queries including debits and credits
Serve as primary contact for customers, international sales managers, and transport providers
Manage end-to-end orders (receipt to dispatch) and prepare internal export documents and invoicing
Ensure compliance with export regulations and liaise with external bodies for country-specific customs
Coordinate with internal teams on manufacturing, dispatch, stock, pricing, and discounts
Provide technical support where possible and respond to customer enquiries with International Sales Managers
Store and file shipment documents and manifests; update despatch dates in Syspro and notify customers
Follow company procedures for ongoing administrative tasks and uphold health and safety standards

Key requirements

Experience in export commercial documentation
Good level of English and Mathematics
Computer literate with intermediate or higher in Word and Excel
Good telephone manner
Ability to build rapport with customers and understand customer service principles
Team player with ability to work on own initiative and prioritise workload
Attention to detail and willingness to share ideas and improvements
Experience dealing with international customers