In this role you will own the execution of trade compliance for cross-border shipments, shaping how we classify goods and navigate regulatory rules. You’ll work closely with Legal, Fulfillment, and Ops to implement a scalable compliance operating rhythm as Nivoda grows internationally. You’ll optimize duties, manage broker performance, and drive cost-saving opportunities across US, UK, EU imports/exports. This is a high-ownership, individual contributor role at a fast-growing, remote-friendly company.
Pay / Benefits
Flexible working
Remote work
Opportunities for growth and learning
Unlimited holiday allowance
Vibrant company culture
Low-hierarchy environment
Responsibilities
Prepare shipment documentation and commercial invoices, ensuring complete, centralized records
Apply HTS classifications and country-of-origin determinations approved by Legal & Compliance
Manage day-to-day customs broker relationships and monitor performance
Monitor duties as part of landed costs, file claims for errors with brokers
Resolve routine customs queries and ensure accurate declarations for import/export
Own the duty drawback program and coordinate with Livingstone to prepare and validate claims
Monitor the US import bond to ensure business continuity
Coordinate with manufacturers (starting with India) on export documentation for compliant, efficient shipping
Identify duty-saving opportunities via relevant free trade agreements
Build out trade compliance processes as the jewellery business scales to new markets
Escalate complex classification or legal interpretation to Legal & Compliance
Key requirements
Proven experience in global trade compliance or customs operations with US/UK/EU import/export
Extensive US import-export experience
Direct experience managing customs broker relationships and shipment documentation at volume
Experience filing duty drawback or tariff reclaim claims
Autonomy as an individual contributor
EU or UK base with ability to work across time zones
Strong stakeholder management skills across external brokers/carriers and internal teams
Commercial mindset linking compliance work to cost savings and business impact
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