MGA Operations Lead - EMEA

Overview

As Regional Delegated Authority Manager, you will oversee regional operational support for delegated classes of business and ensure adherence to SCOR’s standards. You will manage relationships with coverholders, MGAs, and TPAs, supervise due diligence and reporting, and monitor data quality and controls. You’ll drive governance, compliance, and efficiency improvements across delegated authorities and reporting processes. This role combines governance, data integrity, and cross-functional collaboration to support the SCOR risk and underwriting mission.

Responsibilities

• Partner governance & oversight of delegated authorities with Coverholders/MGAs to meet guidelines and service standards
• Manage due diligence and administration for coverholders/ MGAs/TPAs, including new sponsorships and annual reviews
• Foster cross-functional collaboration and guidance to underwriting, transversal functions, and stakeholders
• Oversee outsourcing arrangements and monthly performance against SLAs
• Audit & compliance: ensure MGA/DCAs comply with regulatory and SCOR standards through due diligence and audits
• Ensure data quality meets SCOR standards and fix gaps; oversee income/EGPI reviews and outward contracts reporting
• Manage delegated systems (Alpha, Salesforce, Vipr, HUB) to ensure fit-for-purpose operation
• Oversee premium and claims bordereaux to ensure timely financial bookkeeeping and data quality
• Lead department document library development for policies, programs, and procedures
• Identify cost savings and efficiency opportunities across processes
• Lead change and operational improvements; define data and risk assessment standards
• Support cross-company collaboration through workshops and updates
• Participate in risk and governance committees (Conduct Risk, Delegated Underwriting Committees)
• Monitor monthly/quarterly internal controls and process efficiencies

Key requirements

• Strong P&C industry knowledge with understanding of underwriting processes, file management, and insurance operations
• Experience in designing and evaluating controls
• Two+ years in Insurance-Related or DUA contexts
• College/University degree or equivalent qualifications

• Collaborative mindset
• Strong stakeholder management
• Analytical and detail-oriented
• Alpha
• Salesforce
• Vipr

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