Service Manager - Security Systems

Overview

In this role you will lead a field-based security engineering team across London and the Home counties, ensuring excellent service delivery and safe operations. You will balance people management with hands-on problem solving to support CCTV, Access Control, Intercom and Intruder systems. You’ll act as a liaison with key customers, oversee safety compliance and RAMS, and contribute to service improvements. The role offers exposure to leading technologies and major customers, with growth through specialist training.

Responsibilities

• Lead, coach and mentor a team of security engineers
• Conduct performance reviews and support training needs
• Ensure Health & Safety compliance, including RAMS preparation
• Provide expert support in servicing, fault-finding and commissioning of electronic security systems
• Assist with network-based systems including fibre optic, LAN/WAN and telemetry technologies
• Act as a point of contact for key customers and attend customer meetings
• Provide occasional out-of-hours support
• Support internal processes such as stock control, order handling and job closing

Key requirements

• NVQ Level 3 in Electronic Security or equivalent experience
• IOSH Managing Safely (or similar H&S qualification)
• Strong technical skills across CCTV, Access Control, Intercom and Intruder systems
• Knowledge of digital electronics, TCP/IP networking, UFE’s and Windows OS
• Well-organised, self-disciplined and customer focused
• Effective communicator with strong teamwork and leadership skills
• Able to solve problems under pressure and guide others effectively
• Keen to stay updated with new technologies and industry trends

• leadership
• strong communication
• teamwork
• CCTV
• Access Control
• Intercom

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