Senior Service Designer

Overview

In this role you will lead the shaping of end-to-end services across the full lifecycle, ensuring accessibility and user-centred delivery. You will work within multidisciplinary teams to map current and future states, align delivery with policy, and support evidence-based decisions for clients. You’ll facilitate workshops, define service visions, and co-create sustainable, scalable services. This is an opportunity to influence public-sector and digital transformation projects with a strong focus on accessibility, collaboration, and impact.

Pay / Benefits

• Quarterly Profit Share Scheme
• Flexible/remote working
• Pension with 5% employee-matched contribution
• Private Healthcare Cover
• 24 days holiday allowance + holidays
• Educational assistance including AWS, Microsoft, Oracle, and Red Hat

Responsibilities

• Lead service design across the full lifecycle from discovery to live
• Map current and future service states and align delivery with policy and operational realities
• Facilitate workshops and shape service visions with cross-functional teams
• Define structures, processes and journeys that underpin high-quality services
• Collaborate with content/design/product/UX researchers and technical leads to deliver cohesive services
• Develop and defend an evidence base to guide design decisions and measure impact

Key requirements

• Experience with GOV.UK Service Standard or public sector projects
• Ability to simplify complexity for usability and scalability
• Comfort with ambiguity and guiding teams toward direction
• Plan and lead workshops; manage and influence diverse stakeholders
• Design for accessibility and inclusion across channels
• Define service vision and unite teams around it
• Strong communication skills; adapt to audiences and mediums
• Build evidence base; interpret performance data to inform decisions
• Design for sustainability and future-proofing; create clear system visuals (blueprints, journey maps)
• Experience in agile, multidisciplinary teams; familiarity with Miro and Lucid; basic Figma

• collaboration
• facilitation
• clear communication
• Miro
• Lucid
• Figma

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