Dual-Site Dental Practice Manager

Overview

In this Practice Manager role at Zental, you lead a calm, high-performing private dental practice to balance patient experience, team wellbeing and commercial outcomes. You will oversee multidisciplinary teams, drive performance and ensure regulatory readiness. You’ll partner with clinicians and Treatment Coordinators to optimise the patient journey while managing costs and growth initiatives. Join a premium, digitally enabled dental group known for its CALM culture and exceptional patient care.

Pay / Benefits

• DBS covered
• Employee Referral Scheme
• competitive salary
• Professional development and Zental Learning Portal
• modern, high-spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication

Responsibilities

• Lead day-to-day practice performance across people, patients and performance
• Develop and guide the multidisciplinary team with clear expectations
• Track core KPIs: utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise patient journey
• Oversee diary management for productive yet calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with targets
• Own operational processes, identify risks and drive improvements
• Resolve patient feedback and complaints with care and pace
• Support local growth through marketing and community engagement

Key requirements

• Strong understanding of KPIs, performance management and commercial targets
• Strong understanding of practice-level financials, revenue drivers, cost control and budget oversight
• Confident, credible leadership style with ability to motivate and develop others
• Experience handling people matters including performance improvement, absence management and team development
• Organised, structured and solutions-focused with consistent follow-through
• Patient-centred mindset with confidence managing concerns and complaints effectively

• leadership maturity
• emotional intelligence
• integrity
• KPI and performance management
• financials and budget oversight
• regulatory compliance (CQC)

Full job description from WhatJobs. Apply for this role →