ServiceNow Solution Architect

Our client is a global IT services company.

Job Description:

Strengthen and lead our team as our ServiceNow Solution Architect

Create meaningful solutions. Build trusted relationships. Shape the future of ServiceNow delivery.

Location: This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on-site delivery when required. We would like candidates to not live too far from our client office as we would need you to have a base location of one of these 4 offices, your choice: London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow)

Vetting: Requires eligibility for security clearance and be a sole UK national.

As a ServiceNow Solution Architect , you will play a pivotal role in shaping thoughtful, high-quality ServiceNow solutions that truly make a difference for our clients. Youll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them.

You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, youll guide solutions from concept through delivery and beyondensuring quality, reducing risk, and supporting long-term success.

This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes.

What youll be doing

• Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user-centred, and future-ready
• Shape and define technical and architectural designs , balancing innovation with practicality
• Provide supportive technical leadership , mentoring junior architects and working collaboratively with onshore and offshore teams
• Create and deliver engaging, accessible solution demonstrations that clearly show value to clients
• Design and implement integrations between ServiceNow and client IT and business systems
• Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery
• Continually grow your knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences
• Build strong, long-lasting relationships with clients and colleagues, strengthening our clients reputation as a trusted advisor
• Collaborate within our clients global ServiceNow community , sharing knowledge and helping others succeed
• Contribute ideas and expertise to the evolution of our clients ServiceNow product roadmap
• Ensure solution designs align with our client architecture standards and frameworks , while remaining flexible to client needs
• Be an active, engaged member of the wider our client community, building your internal network and sharing best practices

What We're Looking for:

• Proven experience in consulting or professional services , delivering complex technical solutions
• A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least one ServiceNow product suite
• ITIL Foundation certification (v3 or v4)
• Strong hands-on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
• A solid understanding of ServiceNow integrations , including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies
• Experience working within complex client environments , adapting thoughtfully to differing needs and constraints
• Knowledge of common business analysis techniques and delivery approaches
• Experience with agile and traditional delivery methodologies
• A communication style that is open, clear, and authentic , helping to build alignment and trust with stakeholders
• A collaborative mindset, with the confidence to influence while valuing different perspectives
• Resilience and determination, approaching challenges with curiosity and a solutions-focused attitude
• A genuine commitment to continuous learning and personal development
• Experience with business solutions , particularly within CSDM / CMDB
• Strong relationship-building skills and the ability to create and sustain professional networks
• Willingness to travel when needed to support clients and teams

About our client

Our client creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. Our client brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents.

Our client invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

What we offer:

• You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.
• You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions
• As part of our competitive remuneration package, flexible benefits are available. There is an option to flex up and down on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
• You will also have access to Perks at Work, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more

Our Commitment to You

Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

What's Next

If this sounds like a role where you could do your best work, wed love to hear from you please apply and start the conversation with us.

We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Our client does not make offers of employment via social media networks and our client never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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