Income Officer – Housing

A well-established social housing organisation is looking to recruit an experienced Ie Officer to join their Ie Team on a temporary contract until the end of December.

This is a hybrid position working 37 hours per week, Monday to Friday.

Your new role

As an Ie Officer, you will manage a patch of rent accounts, ensuring ie is collected efficiently while providing support and guidance to tenants experiencing financial difficulties.

You will take ownership of a caseload, managing arrears in line with policies and procedures, carrying out home visits, negotiating repayment arrangements and progressing cases through legal action where required.

You will work closely with internal teams and external agencies, helping residents access benefits, maximise ie and sustain their tenancies.

What you'll need to succeed

To be successful in this role, you will have previous experience working within housing ie management, rent arrears recovery or a similar debt collection environment.

You will have a good understanding of tenancy management, welfare benefits and Universal Credit, alongside experience of managing cases and maintaining accurate records.

Strongmunication and negotiation skills are essential, as is the ability to work independently, manage a busy workload and meet performance targets. A full UK driving licence is required.

What you'll get in return

Weekly pay

Monday to Friday, full-time hours

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