IAM Service Lead

IAM Service Lead | Up to £100,000 + 5% Bonus

I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment.

The key priority for this role is strong operational IAM service leadership and ownership within a live BAU environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation.

?? UK-wide - based from nearest base location
?? Up to £100K + 5% bonus
?? BPSS clearance required
???? Must be UK-based

The role

You'll take ownership of IAM service delivery within a live operational environment, ensuring services run effectively while leading service performance, governance, stakeholder management and continuous improvement.

Key responsibilities include:

• Day-to-day operational ownership and leadership of IAM services within a BAU environment
• Managing operational service delivery, performance and service-related issues
• KPI/SLA management, reporting and service improvement
• IAM Service Design and Target Operating Model
• Leading service transition, knowledge transfer and shadowing
• Stakeholder, risk and issue management
• Driving continuous service improvement and maintaining effective service governance

What we're looking for

We're looking for someone with proven operational IAM service leadership experience in a hybrid environment , who has taken ownership of live IAM services and understands the realities of running them day to day within BAU.

You should be able to demonstrate:

• Direct ownership of operational IAM services in a BAU environment
• Experience leading day-to-day IAM service delivery and managing service performance
• Strong IAM service management, stakeholder engagement and governance capabilities
• The ability to manage operational issues, SLAs/KPIs and continuous improvement
• A broad technical understanding across IGA | MFA | SSO | PAM | PKI

Experience with MIM, Active Directory, Entra ID, Okta or BeyondTrust would be highly desirable.

You don't need to be hands-on across every technology, but you must have sufficient technical understanding to lead the service confidently and, most importantly, demonstrate genuine operational ownership of IAM services .

This is not primarily an IAM architecture, solution design or programme management role. The focus is on someone who has actually led and operated IAM services in a live BAU environment, alongside broader governance and service leadership responsibilities.

Clearance

Candidates must be eligible for BPSS .

We can consider ILR, Dependant visa and dual-national candidates , provided you currently live in the UK.

If you're an IAM Service Lead, IAM Service Manager, IAM Operations Lead or similar , with demonstrable experience owning and running IAM services within BAU, and you're open to a new opportunity, drop me a message or apply for more information.

£100K + 5% bonus | IAM Operations | BAU Service Ownership | IAM Service Leadership | IGA | PAM | Entra ID | Okta | BPSS

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