Immigration Strategy Specialist, Amazon Immigration

Amazon’s Immigration Team is building its best-in-class professional service to deliver exceptional immigration support to Amazon businesses, employees and candidates across the EMEA Region. The team of experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages employee experience, immigration program governance, and the third-party immigration providers that support Amazon, and delivers projects to improve the cost, quality and compliance for immigration services at Amazon.

We are seeking an Immigration Strategy Specialist, EMEA to support the growing needs of the EMEA region. In this role, you will represent Immigration on company-wide initiatives and manage your own portfolio of strategic immigration projects. You will also be responsible for partnering with external providers to determine case filing strategies, respond to changing policy environments and proposals, and provide a connected and trusted immigration lifecycle experience for Amazonian candidates, employees, and alumni.

The Immigration Strategy Specialist, EMEA will be customer obsessed, operationally inclined, possess the ability to analyze data, make data-driven business decisions, and be committed to making continuous improvements.

Key job responsibilities
- Actively manage external partners’ service levels and overall performance to ensure a frustration-free experience for Amazon employees and candidates in the region.
- Interact as needed with immigration-supported employees, candidates, recruiters and HR teams on complex and escalated cases.
- Employ EMEA immigration experience to identify country-specific immigration considerations and assess case management and filing strategies.
- Educate internal stakeholders on immigration processes in the region, keep them apprised of any regulatory changes.
- Recommend and influence change communications to impacted employees, candidates and other internal stakeholders because of regulatory or administrative changes.
- Develop and deliver country-specific or regional immigration training sessions for recruiters.
- Support the development of a successful EMEA immigration program by identifying process improvement opportunities and recommending enhancements to the program.
- Partner across Employee Onboarding Experience, Talent Acquisition, and HR to improve and streamline service delivery, customer processes, and user experience.
- Contribute to the country-level compliance guides, operational processes and controls to maintain Amazon’s sponsor obligations, and actively identify and close any gaps.
- Contribute to new-country expansion projects.
Travel as needed to Amazon European locations to meet with local stakeholders and partners.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent in Human Resources Management, Business Administration, or a related field
- Experience working with and managing third party vendors
- Experience managing immigration cases in multiple jurisdicitions within EMEA
- Experience advising business and HR leaders on complex immigration regulations, risk and legal compliance (either in-house or in a management consultancy/legal setting)

PREFERRED QUALIFICATIONS

- LLB or Master’s degree in a related field such as HR, legal or business management.
- Deep understanding of immigration landscapes and trends across the region.
- Experience in building, implementing and managing large-scale global immigration programs.
- Experience resolving immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances.
- Experience developing and implementing continuous improvement strategies in matrixed environments.
- Global immigration vendor transition and new country on-boarding experience.
- Experience managing global and country-specific immigration audits
- Experience negotiating immigration concessions with government authorities.

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