Health & Safety Operations Manager

Customer Health & Safety & Operations Manager

Location: Hybrid Chester or West Sussex

MBM Travel Executives are delighted to be recruiting for a leading tour operator seeking an experienced Customer Health & Safety & Operations Manager.

This is an exciting opportunity for a travel-sector professional, ideally from a tour operator, with strong Health & Safety and operational experience.

The role is approximately 70% Customer Health & Safety and 30% Customer Operations, reporting to the Head of Operations.

The Role:

You will take responsibility for the day-to-day implementation of customer Health & Safety across the Group, working closely with an external H&S advisor and supplier partners.

Key responsibilities include:

• Managing supplier H&S audits, compliance and risk.
• Investigating incidents, near misses and customer H&S complaints.
• Monitoring and reporting key risks and actions to senior leadership.
• Working with Contracting and Product teams to manage supplier compliance.
• Supporting the Group's Incident Management Plan and out-of-hours process.
• Supporting ABTA engagement, Safer Tourism accreditation and training.
• Helping lead, coach and develop the Customer Operations team.
• Managing operational priorities, customer escalations and supplier issues.

About You:

We are looking for someone with experience within the travel sector, preferably a tour operator, OTA, dynamic packaging, tailor-made travel business

You will ideally have:

• Strong customer Health & Safety experience within travel.
• Good knowledge of tour operator operations, suppliers, DMCs and bed banks.
• Understanding of Package Travel Regulations, ABTA requirements and duty of care.
• Experience managing H&S through third-party advisors, audit systems and suppliers.
• Experience leading an operational or customer-facing team.
• Excellent communication, influencing and problem-solving skills.
• A calm and pragmatic approach under pressure.

A relevant H&S qualification such as IOSH would be highly desirable.

The Opportunity

• Competitive salary and package.
• Contributory pension.
• Travel discounts and employee benefits.
• Genuine career progression

If you are an experienced travel professional with a strong Health & Safety background and are looking for a senior role combining safety, compliance and customer operations, we would love to hear from you.

Apply now or contact MBM Travel Executives for a confidential discussion.

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