Automation Technical Manager Doors, Gates, Barriers & Shutters

Up to £45k | Office-Based | Permanent Position | Company Benefits & Holidays | Full-Time

The Technical Support (Office Based) is responsible for overseeing planning, coordination, system compliance, and performance control of engineering operations within the region. This role would require you to have a technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs.

What You'll Be Doing:

1. Planning & Scheduling Oversight
Manage and optimize engineer scheduling and workload distribution
Ensure efficient route planning and job allocation
Balance reactive, PPM, and remedial workloads
Work closely with field-based managers to align resources

2. Performance Monitoring & Control
Monitor performance across the four pillars: Revenue, First Time Fixm, Utilization, and Open Calls
Monitor daily/weekly performance reports
Identify trends, risks, and underperformance
Drive corrective actions with field managers

3. System & Process Compliance
Ensure engineers update CASH system in real time
Monitor job progression, time allocation, and completion data
Validate travel time and job accuracy
Ensure data integrity across all systems

4. Operational Support
Act as escalation point for scheduling and planning issues
Support coordination of emergency and high priority works
Liaise with subcontractors and third parties where required
Ensure smooth communication between office and field teams

5. Continuous Improvement
Identify process inefficiencies and implement improvements
Support automation and system enhancements
Drive consistency in operational processes

Key Performance Indicators
Scheduling Efficiency
Engineer Utilisation
Open Call Backlog Reduction
System Compliance (CASH accuracy)
SLA Performance
Data Accuracy & Reporting Quality

What You'll Bring:
Experience in service planning, scheduling, or operations
Strong understanding of Fire & Security service environment
Experience with service management systems (CASH desirable)
Strong analytical and reporting capability

Personal Attributes
Highly organised and detail-focused
Data-driven mindset
Strong communicator
Problem-solving and proactive
Able to manage multiple priorities

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