Retail Client Services Manager - Germany

Job title:Retail Client Services Manager - GermanyJob type:PermanentEmp type:Full-timeIndustry:Retail & E-commerceFunctional Expertise:LanguageSalary type:AnnualLocation:London, UKJob published:05/10/2026Job ID:67366Job DescriptionWe are looking for a German speaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.WHAT YOU’LL BE UP TOAct as the key link between the UK Hub, market client and in-market partner agencyManage client campaigns, requests, projects and end-to-end service deliveryProvide clear client updates and stakeholder communication in the relevant market languageTrack budgets, SLAs and KPIs to drive commercial excellence and service improvementInfluence, inspire and collaborate across teams, agencies and client stakeholdersIdentify growth, innovation and best-practice opportunities across the EMEA HubARE YOU OUR CLIENT'S PERFECT PARTNER?Fluent in English & German, both written and verbalPrevious account management or customer-facing experience, ideally across European marketsAble to travel and stay away from home in market for much of the working week (1-3 nights depending on the need and season)Strong commercial awareness, critical thinking and confidence managing budgets and KPIsExcellent relationship building skills across multicultural, multi-market teamsProactive, resilient and confident managing multiple projects, priorities and stakeholdersWHAT YOU CAN EXPECT FROM OUR CLIENTCompetitive Salary: 44,000 - 55,000 Per Annum + 20% Bonus Company Sick Pay Life Assurance: 4 times your annual salaryAccess to a range of discounts and perks across our key partners & beyondDevelopment OpportunitiesAbout WorldwidersWorldwiders is a global B2B-oriented recruitment company focused on executive search and specialist recruitment worldwide. We partner with organizations across multiple industries and geographies, helping companies secure exceptional talent while enabling professionals to access career-defining opportunities. With more than 7,000 successful placements and 400+ client partners across 40+ countries, we continue to connect talent and opportunity on a global scale.

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