Desktop Support Analyst – Bank – City London

Job Reference: NJ0167Date Posted: 1 October 2026Recruiter: Nexus JobsLocation: LondonSalary: 40,000 to 50,000Sector: I.T. & CommunicationsJob Type: PermanentWork Hours: Full TimeContact: Jas GujralEmail: : Apply for this job nowJob DescriptionDesktop Support Analyst – Bank – City LondonWe are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment.You ideally have experience of working within a banking environment and understanding the banking arena.Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services-1st/2nd line support (capable of root cause analysis)-Remote branch support using Remote Assistance-Active Directory user starter/leaver process-Customer facing, support of internal banking staff, VIPs-Maintenance and support of desktops, laptops, Blackberry’s-SLA targets-Ad-hoc project involvementMain skills required are:-Experience supporting desktop platforms for banking environments-Experience in operational deployments. Desktop, operating system refresh cycle-Service Desk ticket software-Market data products-ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methodsTechnical Skills-Supporting Microsoft operating systems, office suite-TCP/IP, basic networking skills-Root cause analysis and remediationTechnologies-Windows 7 -Office 2013-Xenapp published applications, support-Desktop hardware, laptops, Blackberry’s deploymentsSalary for this role will be in the region 40K - 50K.The Client is based in the City London - close to Liverpool Street.Please send your CV to us in Word format along with salary and availability.

Full job description from WhatJobs. Apply for this role →