Sales Account Manager

NegotiableAlton, EnglandPermanentJob AdvertA well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment.This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs.Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOEKey responsibilities will include:Acting as the primary commercial point of contact for assigned customer accountsManaging customer contracts and ensuring compliance with commercial termsMaximising contract value in line with agreed terms and scopeAttending customer meetings, wash-ups, and performance reviewsIssuing contract briefs to operational teams to support deliveryReviewing and negotiating additional Customer Work Requests (CWRs)Liaising with Production, Planning and Materials teams to support deliveryIdentifying commercial risks and opportunities across accountsEnsuring work orders, billing and invoicing activity is accurate and delivered to KPIProducing performance summaries and customer reporting post-inputSupporting proposals, quotations and contract renewalsLeading, mentoring and supporting Account Managers within the teamDeputising for the Commercial Director when requiredKey skills and experience required:Strong aviation commercial / account management background (customer-facing)Proven contract management capability and commercial negotiation experienceWorking knowledge of Part-145 maintenance operationsSolid understanding of aircraft maintenance operations, maintenance programmes and commercial processesConfident stakeholder management - able to manage expectations and drive outcomesLeadership experience - mentoring/supporting Account Managers or similarStrong written and verbal communication skillsComfortable working under pressure with multiple stakeholdersCompetent with Microsoft Office (Word/Excel/PowerPoint)Additional info:Full-time, permanent positionMust have the right to work in the UK

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