Client Services Representative - B2B

We are hiring a Client Service Partner to support global B2B clients in the technology and web services sector. In this role, you will serve as the main point of contact for CSC’s internet products, handling inquiries, troubleshooting issues, and ensuring the security of clients’ domain portfolios and digital assets in collaboration with the internal team.

Experience in retail, hospitality, tourism, patient services, or restaurant environments is highly valued, as the role requires delivering exceptional service in a fast‑paced setting.

Responsibilities

• Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to protect and secure our clients' global internet br .
• Client Relations: Build and maintain client relationships by understanding the unique needs of each cl .
• Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
• Escalation Management: Identify and elevate unresolved or complex issues to the appropriate teams, ensuring follow‑up and resolution in a timely ma .
• Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in‑depth understanding of our services and communicating industry changes and new product offers.
• Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem‑solving, and troubleshooting as ne .
• Performance: Understand and strive to meet or exceed metrics designed to help us achieve industry‑leading client service support, evidencing our world‑class Net Promoter Score (NPS).

Qualifications

• Fluent in English; additional foreign language skills are a plus.
• Experience working in a customer‑centric environment, industry, and/or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution‑oriented.
• Strong Microsoft Office skills including MS Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently, as well as on a team.
• Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment.
• Previous experience in producing quality results with high attention to detail.
• Ability to be direct, open, and honest when communicating with clients and co.

Benefits

We offer a dynamic, fast‑paced environment focused on delivering an exceptional client experience. Comprehensive training, hands‑on learning, mentorship, a flexible hybrid schedule, and competitive benefits and incentives are included.

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