Fleet Service Coordinator

We are actively searching for a experienced and highly organised individual in Ireland to join our fleet service team.

Josh Kernohan, Operations Manager

Department: Fleet

Project Location(s): Northern Ireland

• Job Title: Fleet Service Coordinator
• Type: Full-Time
• Working Hours: Mon-Fri 08:30-17:00
• Location: Hybrid/Belfast

Job Description

We are seeking a motivated and organised Field Service Coordinator to join our team. The Field Service Coordinator will play a crucial role in ensuring the efficient and effective deployment of our field service technicians. This role involves coordinating and scheduling service assignments, optimising technician routes, and maintaining a strong focus on customer satisfaction. The Field Service Coordinator will serve as a key point of contact between our clients and our field service team.

Key Responsibilities

New Customer Onboarding: Assist in onboarding new customers and coordinate new projects to ensure a smooth transition.

Project Review: Monitor installation progress to ensure it aligns with target completion dates and make necessary adjustments to meet agreed-upon deadlines while assisting the project coordinator in delivering to the customer.

Service Scheduling: Efficiently schedule and assign field service technicians to service calls and installations, considering location, urgency, and technician skill sets.

Customer Communication: Act as the main customer contact, providing service appointment updates, technician arrival information, and addressing inquiries or concerns. Collaborate with customers to assess job requirements and vehicle availability, ensuring a smooth service experience.

Enhance Engineer Productivity and Team Collaboration: Optimise technician routes to minimise travel time, reduce fuel costs, and increase service efficiency, while closely collaborating with the engineering team for efficient service delivery.

What you’ll need to succeed

• Previous experience from a similar role or industry experience (telematics, vehicle cctv, motor trade)
• Geographic knowledge of NI & ROI
• Strong organisational and multitasking skills with a keen attention to detail.
• Excellent communication and customer service skills.
• Proficiency in using scheduling and dispatch software or tools.
• Ability to work effectively in a fast-paced, dynamic environment.
• Problem‑solving skills and the ability to make quick, informed decisions.
• Display a strong desire and ability to adapt to changing situations and challenges in a dynamic work environment.

What you will get in return

• Career progression and training opportunities.
• Staff appreciation days.
• Company pension.
• 30 days of annual leave.

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