Receptionist – Part Time

Mount Farm Surgery is a dynamic, forward‑thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service we are seeking an enthusiastic, flexible new team‑member to join our Reception team.

The successful applicant will have excellent communication skills, with a patient‑focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. Joining a team of 8 others, as part of a wider team, a helpful and friendly manner is essential, with the ability to work well with others.

The role is for 25.25 hours per week.

Monday: 7:45am-5:00pm

+ 5 flexible hours per week to be worked in Reception (these hours will be confirmed at least 1 week in advance).

Plus, the availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.

In return for your hard work, Mount Farm is delighted to offer:

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
• A fully equipped kitchen and staff room

Telephone interviews will take place on 7th November and if you are successful, you will be invited to a face‑to‑face interview that will take place on 11th November .

The successful applicant will be expected to pass a standard DBS check.

Please see our website for our privacy statement: Then select ’employee privacy notice’.

Job Description

• Adhere to the practice charter at all times to ensure the highest possible levels of patient service
• Deal with patients both at the desk, and on the telephone, in a professional and courteous manner
• Action all tasks in a timely manner
• Adhere at all times to agreed workflow and security procedures, including patient confidentiality
• Undergo any necessary training required
• Ensure the reception and waiting areas are kept tidy at all times
• Answer telephone calls as quickly as possible to minimise queue times
• Acknowledge waiting patients when dealing with other patients on the telephone
• Assist colleagues in the Prescriptions Dept. if needed
• From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences
• Any other duties you may reasonably be required to undertake at the discretion of your line manager

Person Specification

• Good standard of general education
• Medical terminology training

Experience

• Experience of providing a high standard of service
• Experience of working in a pressurised environment
• Experience of dealing with members of the public
• Experience of working in a GP surgery
• Experience of handling sensitive information
• Familiar with SystmOne

Knowledge/Skills

• Computer‑literate
• Excellent communication skills (written and oral)
• Clear and polite telephone manner
• Tact and diplomacy
• Empathy with patients
• Ability to be professionally assertive when required

If you would like more information about us, the services we offer or would like to discuss anything you have seen on our website, please get in touch.

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