Field Collections Agent

Field Collections Agent – Midland Credit Management, an Encore Capital Group Company

Start date: 16th February 2026.

Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft).

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (typical monthly bonus £200‑£400). Earnings Potential: Up to £35,765 per year (inclusive of car allowance).

Hours: Flexible, 40 hours per week (including prime hours).

No warrant work involved.

About the role

As a Field Collections Agent, you’ll be the friendly face of Midland Credit Management, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your Key Responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real time.

Do you…

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule?

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• Monday‑Friday visiting between 8 am–8 pm and Saturday 9 am–1 pm.
• 10 of your 40 hours must be worked during prime hours (4 pm – 8 pm Monday, Saturday 9 am – 1 pm).

Benefits

• 31 days holiday (incl. bank holidays + December shutdown).
• Fuel card for business use.
• Referral bonus scheme.
• Uncapped monthly bonuses (£200–£400 typical).
• Comprehensive 5‑week induction programme.
• Ongoing training and professional development.
• Access to Medicash and Employee Assistance Programme.

Requirements

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and business insurance required.
• Tech‑savvy and comfortable working independently.

Job Type: Full-time

Pay: £27,965 – £35,765 per year

Job Ref: CCAFLD

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