Assistant Retail Manager

London Source: WhatJobs

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Happiness has many forms and new stationery is one of them.

We are looking for a full-time Assistant Manager for our flagship Chelsea store on Pavilion Road.

We’re nothing without our people, and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. We love organisation and we keep our store immaculate. If this sounds like you, then join our club!

A day in the shop involves all sorts. This could include talking to customers, sharing product knowledge, taking photos or creating reels for Instagram, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun.

Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.

We’re looking for an Assistant Manager who will bring meticulous organization, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.

This is a full time, permanent position to start early 2026. It would suit someone with existing Retail Management experience, or someone with at least 2 years retail experience who is looking to take the next step.

Papersmiths Perks

An extra day of holiday after 1 years service
A 3 tier stationery allowance to use in our shop annually up to £300
Free sweet treats when you hit store targets
A brand ambassador scheme to join our founder on buying trips

Duties Include

Store Management

Assisting Operations Manager in training, motivating and managing our team
Assisting with recruiting new Papersmiths
Follow our existing systems and introduce changes to make the more efficient and enjoyable
Assisting Operations Manager with holiday and absence management
Assisting Operations Manager with day to day running of the store
Driving sales and meeting sales targets
Managing instore systems including our POS, Lightspeed
Ensuring the interior and exterior of the shop and stockroom are immaculate
Enlist the help of others when needed to fix problems quickly
Keeping stocked with necessary supplies
Prepping, updating, replenishing resources and task sheets
Customer service and making sales
Banking and sales reporting

Inventory Management

Updating the inventory with new stock arrivals
Organising and overseeing stock checks
Take direction from our Operations Manager to create new displays
Direct the refreshing and maintenance of displays as necessary ( daily - weekly)
Assist with the installation of window displays