Sales Associate

Overview

Moss is a menswear brand that styles individuals for moments that matter. We aim to be admired for our craft, experience, and sustainability, loved by our people and customers. We offer over 170 years of tailoring know-how and produce considered clothing for life as we live it now. This role is to act as a true Brand Ambassador, interacting with a broad range of customers and promoting customer service excellence in-store.

Key Responsibilities

• Deliver an exceptional customer experience by following the Moss Essential Steps of Service, greeting customers, listening, and confidently offering bespoke advice while selling in a professional and passionate way.
• Strive for high productivity by maximizing sales and services goals and elevating every customer interaction to contribute to store KPI targets.
• Maintain strong product knowledge for all services (Hire, Custom Made, Retail, Alterations, Ship from Store) and apply it to tailor the customer experience.
• Be aware of external opportunities to improve store performance and enhance service quality based on customer feedback from Feefo and Mystery Shops.
• Assist with stockroom and back-area housekeeping, receive deliveries, manage stock, and adhere to stock and cash control procedures to minimise loss.
• Follow the appointment process using the appointed platform, contacting customers prior to visits and recording status information accurately.

What You'll Need to Succeed

• Technical: Basic product knowledge of store features and services; familiarity with POS systems, cash tills, credit card processing, and inventory management.
• About You: Reflect Moss’s aesthetic through personal style, embrace continuous self-improvement and time management, communicate effectively to inspire and foster relationships with colleagues and customers, and demonstrate adherence to Moss’s values and behavioural competencies.

Benefits and Perks

• Employee discount: 70% across all Moss stores.
• Team Reward Pay Scheme: up to 15% of gross monthly salary as a bonus.
• Refer a Friend: £500 bonus for successful manager referrals.
• Season Ticket Loan and Cycle to Work Scheme.
• Discounted gym membership with PureGym.
• Life Insurance and ongoing development tailored to career ambitions.
• Access to Moss Learning and Employee Hub for benefits, wellbeing, and updates.
• New Baby Gift to celebrate personal milestones.

Role Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Customer Service and Sales
• Industries: Retail and Retail Apparel and Fashion

To explore more about Moss, search #LifeatMoss or TailorYourCareer on LinkedIn.

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