Client Liaison Officer

Overview

Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to students. They pride themselves on their collaborative, student-focused approach, ensuring that every learner has the opportunity to thrive.

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Role

They are seeking a proactive and organised Client Liaison Officer to join their friendly office-based team in Bordon. This role is at the heart of the organisation, ensuring smooth communication between tutors, case workers, parents, councils, and other key stakeholders. You’ll balance administrative efficiency with a warm, professional approach to client and customer service.

Client Liaison Officer, the role:

• Act as the main point of contact for tutors, case workers, parents, and other stakeholders, ensuring clear and timely communication.
• Manage tutor schedules, confirm packages, and handle new work opportunities or adjustments.
• Check attendance reports weekly, investigate missed sessions, and produce monthly attendance figures by county.
• Respond to new referrals, prepare quotes, and update records on internal systems (including TutorCruncher).
• Track the progress of each referral, liaising with parents, case workers, and professionals to ensure smooth delivery.
• Upload and maintain key documents such as EHCPs, risk assessments, contracts, and student files.
• Match tutors to projects and complete all associated referral paperwork.
• Provide initial contact and welcome communications to parents and carers.
• Support the smooth running of the office by answering calls, responding to queries, and scheduling meetings.
• Ensure accurate record-keeping and compliance with council contracts and organisational procedures.

Client Liaison Officer, the person:

• Proven administrative experience, ideally in a busy, client-facing environment.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills, with a professional and empathetic approach.
• Confidence in using IT systems, particularly CRM or workflow software.
• A proactive, solution-focused attitude with the ability to work independently.
• Experience in the education or service sector (desirable but not essential).

Client Liaison Officer, the benefits:

• Competitive salary of 24-25k per annum.
• Bonus scheme for exceeding monthly targets.
• 2-day working week during school holidays.
• Statuatory pension.
• Free onsite parking.
• Supportive, friendly working environment.

Pure Human Resources Limited works in partnership with ABC Education in providing Recruitment support. No applications from agencies please.

All candidates must complete an enhanced DBS check on the update service before commencement of contract due to the nature of the work.

Details

• Seniority level : Associate
• Employment type : Full-time
• Job function : Administrative and Customer Service
• Industries : Education

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