Spa Manager

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Spa Manager – 6-Month Maternity Cover

Champneys Forest Mere is seeking an experienced and motivated Spa Manager to join our leadership team on a 6-month maternity cover contract. This is a fantastic opportunity to lead one of the most integral parts of the Champneys brand within a world-class wellness destination.

About Champneys

Champneys is a luxury destination health spa brand, renowned for excellence in wellbeing, treatments, and guest experience. Rooted in the belief that health, beauty, and wellbeing are intrinsically connected, we create inspiring experiences that leave our guests feeling happier, healthier, and revitalised.

As a family-run business with exceptional commercial standards, we pride ourselves on nurturing both our guests and our people.

The Role

As Spa Manager , you will take full responsibility for the day-to-day management of the spa operation at Champneys Forest Mere. You will lead, motivate, and develop a high‑performing team while ensuring the delivery of exceptional service, strong commercial performance, and impeccable standards throughout the spa.

This role is ideal for a confident and hands‑on leader who thrives in a fast‑paced, luxury environment and is passionate about wellness, people development, and operational excellence.

Key Responsibilities

• Lead and oversee all daily spa operations, ensuring seamless service delivery and outstanding guest experiences
• Inspire, manage, and support the spa team, promoting a positive, professional, and high‑performance culture
• Work collaboratively with senior management and other departments to maintain strong communication and operational alignment
• Drive treatment and retail sales performance, motivating the team to achieve and exceed targets
• Manage staffing levels, rotas, recruitment, inductions, and performance management
• Ensure all team members receive ongoing training and development to maintain the highest standards of service
• Monitor budgets, control costs, and maximise revenue opportunities
• Conduct regular spa inspections to maintain exceptional standards of cleanliness, presentation, and safety
• Liaise with product houses and suppliers to support training, retail performance, promotions, and stock management

Health & Safety

• Take overall responsibility for Health & Safety within the spa department
• Ensure full compliance with fire safety, COSHH, and all health and safety regulations
• Confirm all team members are fully trained and qualified before delivering treatments
• Maintain a safe working environment for both guests and colleagues at all times

Knowledge & Experience

You will bring:

• Extensive knowledge of spa treatments and products, with the ability to tailor services to individual guest needs
• A strong understanding of team skill sets to ensure effective scheduling and delegation
• Sound knowledge of Fire, Health & Safety procedures
• Proven experience managing a spa or similar wellness operation
• Strong leadership, organisational, and problem‑solving skills
• A calm, confident, and results‑driven approach

Qualifications

• NVQ Level 3 in Beauty Therapy (essential)
• Previous spa management or senior spa leadership experience

At Champneys, we believe in looking after our people as well as our guests. Benefits include:

• Health, wellness, and wellbeing incentives
• Complimentary Spa Day after probation
• Access to Champneys spa days and overnight stays
• Discounted stays for you and your loved ones across Champneys hotels and resorts
• 50% discount on Champneys products and excellent savings on Elemis and Clarins
• Discounted health club membership
• Access to Merlin Entertainments attractions
• Colleague events, long‑service awards, and Introduce a Friend bonus scheme
• Free parking and professional uniform provided

Salary: Dependent on experience

Contract: 6‑Month Maternity Cover

If you are passionate about leading a spa team, delivering exceptional guest experiences, and representing an iconic wellness brand, we would love to hear from you.

Apply today and be part of the Champneys legacy of excellence and wellbeing.

Job Types: Full‑time, Fixed term contract

• Free parking
• On‑site parking

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