1st Line Support Technician

This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Premier Group

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis.

The Successful Candidate must have at least 1 year of experience working as a Support Technician for a Law Firm.

Location: Central London (Hybrid - rotating schedule: 2 days in the office one week, followed by 3 days the next week)

Start: ASAP

Responsibilities:

• Provide tech support for hardware, software, and peripherals.
• Log support calls, document outcomes, and update users.
• Resolve calls promptly and within SLA targets.
• Redirect/escalate support requests as needed.
• Offer professional and rapid user support.
• Liaise with colleagues for continuity.
• Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).
• Manage user accounts (email, systems) and maintain security.
• Complete daily checks and report/resolve issues.
• Ensure functional and maintained meeting rooms.
• Maintain manual backup files.
• Periodically review processes with the IT Manager.
• Adhere to policies and procedures.

ESSENTIAL

• IP/law firm experience
• Windows 10: 1 year
• Office 365 – 1 year (including Teams)
• Microsoft Edge
• Exchange 365
• Experience in IT helpdesk procedures and processes
• Understanding of Anti-virus / SPAM / Malware
• Outlook 365 – Online: 1 year
• Service Desk and End Point Central
• PC / laptop hardware components and build process
• Remote and on-prem support
• Basic AD tasks (add users, group changes)
• Printer / scanner knowledge

If you are interested, then please Apply!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

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