Community & Service Assistant

HR Advisor | HR Programs Manager | HR Business Partner | Early Careers Lead, Strategic Business Partnering, Learning and Development

The BE Group of Companies is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands with a focus on quality, cost-effective working environments for businesses of all sizes. We were established in 1994 and have a history of awards recognizing service levels, technological development, and personal service. Our vision is: “Together, we are building the business lifestyle that everyone wants.”

To assist in providing outstanding service, we require a Community & Service Assistant. You’ll be based in our Southampton business centre in a small but busy team managing and representing brands such as BE Offices, Headspace and BESpoke, reporting to the Centre Manager. We offer a competitive salary and a range of benefits.

You’ll be dealing with clients daily, so professionalism and self-presentation are essential. We strive to be the best in our industry and have historically received awards such as the Business Centre of the Year and inclusion in the Sunday Times Top 100 Best Small Companies to Work For. We are Investors in People accredited.

If you can juggle tasks with a smile and deliver great customer service, this role could be for you. We offer training to help you grow and progress when opportunities arise.

Service Assistant — Key Responsibilities and Accountabilities:

• Ensure all meeting rooms, the management office, and vacant offices are tidy, safe and welcoming for clients and visitors
• Work across different areas of the centre to provide support as needed
• Manage outgoing post, ensure franked mail is ready for collection daily, and route incoming mail to clients
• Greet clients at reception as required
• Perform administrative duties including filing, archiving, photocopying, laminating, data entry and report preparation
• Process catering orders and meeting room requests
• Respond promptly to client requests
• Assist the Centre Manager with events and weekly/monthly activities
• Prepare teas and coffees for conference/meeting rooms
• Coordinate with staff to respond to client queries within procedural deadlines
• Book chargeable services for clients (e.g., couriers, taxis)
• Issue and manage swipe cards, keys, furniture, etc. to clients
• Create and issue welcome packs for new clients

Community Assistant — Key Responsibilities and Accountabilities:

Note: Replaced with content below for clarity.

• Main Community point of contact for our key clients in Southampton
• Be present in communal areas daily
• Build familiarity and relationships with clients to encourage engagement and attendance at community events
• Understand client activities and networking needs
• Onboard new clients with welcome emails, community packs, initial meetings, platform setup, and welcome gifts
• Maintain up-to-date knowledge of packages, brand, and business to answer client questions
• Admin tasks including scheduling social media, updating databases, and assisting members via email and phone
• Create and deliver newsletters/emails

Events Management

• Create, advertise, plan and run the annual programme of events (business, social, networking) with the Community Manager
• Source partnerships to enhance community value (industry experts, local discounts, pop-ups, incentives)
• Coordinate communications related to events (posters, flyers, monthly community meetings)
• Set up events and monitor expenditure to stay on budget
• Organise internal networking events and client-led events
• Promote events and assist with social media and office marketing (LinkedIn, TikTok, Instagram)

Role-Related Development

• Understand Health & Safety and Security procedures
• Support the Service Success Chain
• Develop local area and basic product knowledge
• Attend training to develop relevant knowledge and skills
• Pursue training and development to progress within the company

The above accountabilities are not exhaustive and may change over time as the business expands. Substantial changes will involve consultation and reasonable notice.

About you:

• Qualification and Education – GCSEs or above in a business-related area (desirable)
• Experience – Minimum 1 year of customer-facing work experience (face-to-face and telephone) (essential)
• Skills – Proficient in Word and Outlook (essential)
• Excellent telephone communication skills (essential)
• Face-to-face customer service skills (essential)
• Front of house management skills (desirable)
• Work requirements – Full-time, Monday to Friday (essential)
• Occasional irregular hours may be required (essential)

Company Benefits:

• 20 days holiday plus bank holidays (increases with years of service)
• Paid day off for your birthday
• Buy/sell up to 3 days of holiday or carry unused days forward
• Life assurance
• Pension
• Corporate eye care
• Season ticket loan
• Loyalty of service rewards
• Cycle to work scheme
• If you quit smoking, a reward and recognition scheme
• Onsite gym access
• Employee assistance programme

Other

• Quarterly socials funded by the company
• Up to 3 days paid leave per year to support a local charity

*Terms and conditions apply

Seniority level

• Entry level

Employment type

• Full-time

Location: Southampton, England, United Kingdom

Posted: 1 week ago

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →