Claims Technician

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Job Description

Liability Claims Handler/Desktop Adjuster

Location

Remote/Hybrid

Salary

Depending on experience

Term

Permanent - Full Time (35 hours pw)

Overview

We are seeking experienced, confident Liability Claims Handler/Desktop Adjusters with a focus on Employers Liability (EL), Public Liability (PL), and Property Damage Claims to join our clients well established liability team.

As an EL, PL, and Property Damage Claims Handler/Desktop Adjuster, you\'ll be responsible for managing a diverse range of claims, resulting in a varied and interesting workload. This technical role involves investigating policy and legal liability, settling claims for our clients\' Insurers and Corporate clients, and handling third party injury and/or public liability property damage claims independently and under referral. You will investigate allegations against policyholders, provide detailed advice on liability, collate relevant information, identify fraud risks, maintain proactive contact with all parties, manage litigation where appropriate, and ensure accurate maintenance of databases and correspondence. Our client supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

Responsibilities

• Managing a wide variety of claims from notification through to settlement, ensuring efficient handling and compliance with relevant regulations.
• Evaluating and assessing claims thoroughly, including reviewing evidence, determining legal liability, particularly in the context of workplace and public injury incidents.
• Applying relevant legislation and regulations in claims handling, including familiarity with EL/PL claims protocols and health and safety laws.
• Negotiating settlements with claimants, insurers, legal teams, and other stakeholders to achieve fair resolutions.
• Explaining complex legal and insurance concepts clearly to claimants, their legal representatives, employers, and insurers.
• Identifying and managing fraudulent claims and taking appropriate action to address fraud in EL/PL/injury claims.
• Managing claims through the litigation process, adhering to required timescales and procedures.
• Providing expert EL/PL and injury claims handling support to internal and external teams on a secondment basis where appropriate.

Essential Skills & Experience

• Proven experience in handling Employers Liability (EL), Public Liability (PL), and injury claims from initial notification through to settlement.
• Strong understanding of relevant EL/PL insurance legislation and health and safety regulations.
• Excellent negotiation skills with the ability to resolve claims fairly and efficiently while maintaining clear communication with stakeholders.
• Strong communication skills to explain complex legal and insurance concepts to a variety of stakeholders, including claimants, legal representatives, employers, and insurers.
• Analytical skills with the ability to assess liability, including identifying fault in workplace accidents, health and safety breaches, or public incidents.
• Good understanding of the litigation process.
• Self-motivated, with the ability to work independently in a remote setting.

What We Offer

• Flexible work options: remote working to support work-life balance.
• Generous holiday: 25 days of annual leave, plus bank holidays, with option to purchase more holidays.
• Customisable flexi-benefits: choose benefits that suit your lifestyle.
• Professional growth: access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion.
• Referral scheme: earn a financial reward when your referred colleagues complete their probation period successfully.
• Pension scheme: self-invested personal pension above the statutory minimum.
• Reward & recognition: vouchers for retailers based on points earned within the business.
• Health & wellbeing: eyecare vouchers, cycle-to-work schemes, and digital consultations.
• Green Car Scheme: lease an electric vehicle with home charge point installation through our partner supplier.
• Life assurance: cover for you, with option to add a partner in the event of death in service.
• Critical illness cover: lump sum payment on diagnoses like cancer, heart attack, or stroke.
• Group income protection: cover up to 60% of salary after six months of incapacity.

All successful candidates will be subject to DBS and vetting checks, and offers of employment will be dependent on these results.

We encourage you to apply today.

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