Customer Service Agent

At Connection Technologies Ltd., we specialize in empowering businesses with reliable, innovative, and tailored telecom and IT solutions. We pride ourselves on delivering seamless connectivity and industry-leading response times to keep businesses operational in an always-on world. As trusted partners, we understand that every business is unique and take a personalized approach to ensure our services meet their specific needs. Our commitment to innovation and problem-solving drives us to provide the best solutions for business connectivity and growth.

Role Description

This is an on‑site, full‑time role for a Customer Service Agent located in Lee‑On‑The‑Solent. The Customer Service Agent will be responsible for addressing customer inquiries, providing exceptional support, ensuring customer satisfaction, and maintaining a high level of customer experience. The agent will handle incoming requests, troubleshoot issues, and work collaboratively with internal teams to resolve customer concerns efficiently and professionally.

Qualifications

• Proficiency in Customer Service and Customer Support, with the ability to address inquiries and provide prompt assistance
• Strong focus on Customer Satisfaction and Customer Experience, ensuring a positive and professional interaction
• Excellent communication and interpersonal skills
• Problem‑solving skills and the ability to handle difficult situations effectively
• Experience with CRM software and customer management tools is a plus
• Prior experience in a customer‑facing role is advantageous
• Willingness to work on‑site in Lee‑On‑The‑Solent

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