Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent, Newtownards, Northern Ireland, United Kingdom

Location: Belfast City Centre, Northern Ireland, United Kingdom

Salary: £26,200 annual

Start date: Various through Aug/Sept 2025

Shifts: Full time - 40 hrs per week - hours worked between 07:00 and 23:00

Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Overview

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary
• Save on commuting costs with only 1 day in the office each week
• Cut down daily expenses – less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team
• £25 travel subsidy during training to help with travel costs

Key Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes

What You'll Do

• In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services
• You’ll manage your diary and balance proactive conversations with planned customer meetings
• Support customers and maintain relationships within your department to support the wider aims of the business
• Resolve complaints and errors quickly and ensure the customer relationship is fully restored
• Ensure each customer interaction leaves the customer satisfied that their needs have been met

The Skills You'll Need

• Experience of working in a customer service environment and managing relationships with customers
• Excellent organisational and time management skills to meet performance measures and customer needs
• Excellent communication skills, verbal and written
• Background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels (UK phone number, text, Teleperformance or talent.icims email address). If you receive any suspicious communications claiming to be from Teleperformance, disregard them and report the incident. Your security is our priority.

Please note: only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but not the language requirement, we will endeavour to find other suitable roles, however this may not be possible and we reserve the right to reject your application.

Referral and benefits information included in the original posting may be retained for context where relevant.

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