One Stop - Customer Service Assistant

East Malling Source: WhatJobs

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One Stop - Customer Service Assistant

Join One Stop, a subsidiary of Tesco, in a fast‑paced retail environment where no day is the same.

Responsibilities

Provide excellent customer service, offering support and guidance.
Stock shelves, process payments and maintain the store’s appearance.
Play a key role in day‑to‑day operations, ensuring tasks are completed to meet customer needs.
Implement training and safety procedures to maintain a safe workplace.
Assist with seasonal, community and charity events to create an inclusive atmosphere.
Understand store performance and contribute to profit delivery.
Follow company policies and record accurate time‑keeping for pay.
Adhere to security procedures and wear safety equipment where required.
Follow the Think 25 policy when serving age‑restricted products.
Respond quickly to assistance calls or interventions on self‑checkout stations.
Keep aisles clear and maintain a tidy, organised environment.
Potentially run shifts in the absence of the Shift Leader or Store Manager.
If the store has a Post Office Local, undertake the required post office financial and criminal‑conviction background check.

What’s in it for you?

One Stop offers a supportive culture with flexibility, employee benefits and community involvement. We are passionate about creating a welcoming environment for customers and colleagues alike.

Benefits

Benefits include flexible working, employee discounts, training and development opportunities, and community benefits. Full details are available on the Careers page.

Diversity & Inclusion

One Stop welcomes everyone and is a Disability Confident Leader (Level 3). We offer reasonable adjustments throughout the recruitment process to ensure a fair opportunity for all candidates.

Community Involvement

We support local charities, partner with national organisations and have raised over £10.4 million for good causes. Employees are encouraged to participate in community events.